Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‐duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‐eligible beneficiaries receive the healthcare services and support they need.
What You'll Do Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Data Management:



Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Bachelor's degree in a related field OR;
Associate's degree in a related field PLUS 4 years of health‐related experience OR;
Major certification in a related field PLUS 4 years of health‐related experience OR;
High school diploma PLUS 8 years of health‐related experience. SOFA/Command‐Sponsored status (as a dependent of an Active‐Duty Service Member, DoD employee, or U.Contractor supporting the DoD)
Eligible to obtain and maintain ADP IT III clearance (Non‐Sensitive Position, Tier 1)
3+ years of customer se

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