At Kedrion, we believe that innovation and care must go hand in hand. Our mission is to enhance lives through our dedicated work in the field of rare and ultra-rare diseases.

As a global leader with a passionate team of 5,700 employees, we collect and fractionate plasma to produce and distribute 38 vital medicines worldwide, establishing ourselves as the fifth largest player in the plasma-derived products sector.

Job Summary

Execute regular customer service and logistics activities, from order taking, to order processing, international shipping, billing and monitoring of after-sales steps, to ensure customer service operations are performed accurately and timely

What you'll do

Receive and process sales orders from commercial customers, taking care of all process steps and ensuring the quality of data and information provided
Collect, process, and assemble the necessary documentation for foreign shipments, ensuring compliance with regulations and international standards
Maintain communication with customers,



providing all the information necessary for the reception of shipments and dealing with requests and complaints
Monitor the solvency of customers, tracking invoice payments, timeliness, credit lines and exposure, informing the direct supervisor in case of risk of insolvency

Qualifications And Need-to-know

University Degree
Proficiency in English and German (written and spoken)
Experience in Customer Service and/or Logistics preferred
Knowledge SAP is a plus

Employment terms

CCNL: Industria Chimica
Fixed-term contract for maternity leave cover

Compensation & Benefits

The minimum annual gross salary for this role is € 31.510.

The overall compensation package will also include the additional elements provided for under the applied collective bargaining agreement and any relevant company-level agreements.

Any variable compensation components and benefits, in line with company policies, will be communicated at a later stage of the recruitment process.

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📌 Temporary International Customer Service Technician (Barga)
🏢 Kedrion Biopharma
📍 Barga