Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.

We are currently seeking an After Sales Front Office Support who will report to the After Sales Manager as part of our dynamic team in Scandicci.

Your opportunity

The After-Sales Front Office Support offers the highest level of customer service in post-sale to guarantee an exceptional customer experience and meet customer expectations in line with the vision, mission, and objectives of the company and business policies.



He/she participates in After Sales operations and interacts with Back Office operators, direct shops (DOS), Wholesalers and Regional Customer Service representatives, within a multi-language / multi-category / multi-brand team.

How you will contribute

Analyzing customer requests and ensuring complete and rapid feedback to the Front End in line with internal procedures and in collaboration with all the After Sales functions (Front End, Back Office, Production Business Unit / Repair Centres):

Open tickets (if not already opened by front end)
Receive / check tickets from front end
Evaluate tickets & technical issues (via photos and/or physically)
Estimate the potential cost and repair time
Reroute tickets & damaged products
Manage the order and planning of spare parts
Escalate requests (if needed)
Solve and close tickets
Continuous monitoring of the After Sales process:

Ensuring continuous upda

📌 KERING After Sales and Front Office Support (Scandicci)
🏢 Kering
📍 Scandicci