Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Main Responsabilities:

Act as the technical lead for complex production issues and escalations




Lead troubleshooting activities for critical incidents and major outages

Coordinate root cause analysis with Engineering, QA, Architecture and DevOps teams

Promote operational stability, risk mitigation, and service reliability
Collaborate with Project Managers, Business Analysts, Solution Architects and other project stakeholders
Provide technical leadership to a team of developers, coordinating day-to-day activities and assigning Jira tickets and tasks.
Perform complex troubleshooting on the most critical and non-standard issues (e.g., performance incidents, service degradations), leveraging monitoring and observability tools (dashboards, alerts, logs, metrics, traces) to quickly identify and resolve root causes.
Availability for 24/7 support to manage and prevent system downtime.
Participate in agile ceremonies and contribute to continuous improvement processes.
Requirements:

Strong experience in Application Support or Pr

📌 Technical Lead (Roma)
🏢 Brightstar Lottery
📍 Roma