The Opportunity:

Provide general technical and commercial support to both external as well as internal customers such as the external product specialists, account managers and internal colleagues. Answer technical questions about products and applications. Treatment of product-related quality complaints. Act proactively with a view to achieving customer satisfaction and the promoting the sales cycle.

Position profile

The Technical Product Support (TPS) is VWR's resource with expertise within the chemicals product range. The main tasks are: provide support to customers and colleagues in product related questions, as well as create quotations and participation in tender work. The function is based in the office.

Technical Support:
- Offer ongoing sales support to customers pre-and post sales, on Chemicals productrange within the VWR portfolio.
- Prepare technical input for quotes and give price recommendations based on product-and market knowledge.
- Drive and create new opportunities through interaction with technical end users.




- Collaborate and orchestrates the broader internal network.

Main activities:
- Increase competitive advantage and drive customer satisfaction bybuilding trust and developing partnership relationships.
- Provide value in every interaction by workingtogether with customers, suppliers, VWR sales teams and VWR European functions to develop valuablesolutions for their business.
- Have a broad knowledge of the VWR product range
- Have a broad knowledge in existing campaigns
- Participate in in/ex-house trainings and relevant meetings
- Contact with suppliers for technical questions.
- Participate in tender work, find products and answer technical requirements.
- Performs other duties as assigned

Targets:

Work with the sales-and product specialist team to help meet /exceed our company targets and strategy within assigned discipline.

Qualifications
- High Diploma school or degree in science discipline
- Experience with laboratory product
- F

📌 Product Specialist for Chemicals (Milano)
🏢 Avantor
📍 Milano