30 ago
|
Internet / Comunicazione online / E-commerce
|
Italia
30 ago
Internet / Comunicazione online / E-commerce
Italia
Companyteam.blue is an ecosystem of more than sixty successful brands across 22 European countries, delivering hosting, SaaS, marketing, and collaboration solutions to over 3.5 million SMB customers online.Role Overviewteam.blue Italy is seeking a Sales Manager with strong analytical, strategic planning, and people leadership capabilities to lead the SMB and Partners business unit. The role will drive commercial growth, sales execution, and team performance, while developing a customer‐centric operating model that delivers predictable and sustainable results.Strategy & PerformanceDefine and execute a sales strategy aligned with business priorities and market trendsMonitor sales results and funnels to identify growth levers and improvement areasReport KPIs across sales and customer success to enable data‐driven decisionsEnsure alignment between sales teams and product launches, fostering cross‐sell and upsell opportunitiesOrganization & ProcessStructure the sales organization with clear roles (hunters, farmers, hybrids) and balanced account allocationEstablish an operational rhythm:
pipeline reviews, deal inspections, and monthly business reviewsDrive disciplined pipeline management and accurate forecastingPeople LeadershipBuild and develop high‐performing teams through ongoing coaching and skill developmentDrive sales enablement initiatives by equipping teams with the right methodologiesDevelop playbooks, training programs, and tools to continuously improve commercial effectiveness and accelerate onboardingRecruit, onboard, and retain top sales and support talentPromote a culture of accountability and continuous learningCustomer Success & SupportEnsure collaboration between sales and support, balancing service quality (CSAT Customer Satisfaction Score, FCR First Contact Resolution) with commercial goals (upsell, expansion)Monitor customer health metrics and act to prevent churnCross‐Functional CollaborationWork closely with Marketing to improve lead quality and conv
📌 Sales Director, Retail Planning (Italia)
🏢 Internet / Comunicazione online / E-commerce
📍 Italia