ABOUT THE ROLE
The Data Center Operations Engineer (DCOE) is responsible for the safe, reliable and efficient operation of critical data center infrastructure.
The role ensures service continuity, operational excellence, and compliance with technical, safety and contractual requirements, through the management of maintenance activities, incidents, changes, and technical vendors.
The Data Center Operations Engineer (DCOE) operates with autonomy on day-to-day operations, acting as a key interface between internal teams, customers, and service providers.
RESPONSIBILITIES
Technical Operations
Ensure the continuous operation of critical infrastructure (electrical, mechanical, cooling, fire protection, low current systems)
Monitor infrastructure performance using BMS and monitoring tools
Supports, validates, follows-up and manage preventive and corrective maintenance activities
Ensure compliance with design standards, operational procedures, and safety requirements
Participate in commissioning, testing, and handover activities when applicable
Incident & Problem Management
Own the incident management lifecycle: detection, assessment, escalation, resolution, and closure
Coordinate and contribute to root cause analysis (RCA) and define corrective and preventive actions
Track and ensure completion of action plans related to incidents and risks
Participate in and support incident simulation drills and crisis scenarios
Change & Maintenance Management
Plan, review, and supervise maintenance schedules and interventions
Ensure proper execution of change management processes, minimizing operational risks
Use maintenance management tools (CMMS or equivalent) to track activities, performance, and compliance
Ensure all activities are properly documented and aligned with procedures
Vendor & Contract Management
Manage technical service providers on-site (multi-technical, maintenance, specialized vendors)
Monitor vendor performance against SLAs, KPIs, and contractual obligations
Lead performance reviews, issue escalation, and continuous improvement actions




Ensure vendors comply with health & safety, operational, and quality standards
Customer & Stakeholder Interface
Act as a technical point of contact for customers during maintenance operations and incidents
Support customer audits, certifications, and reporting needs
Participate in contractual and operational meetings with customers
Ensure clear and timely communication on incidents, maintenance, and risks
Reporting & Documentation
Produce and review operational and monthly reports
Maintain accurate and up-to-date technical documentation (procedures, reports, asset data)
Ensure proper documentation of incidents, changes, and maintenance activities
Safety
Ensure strict application of DATA4 Health & Safety rules by all third-party companies operating on site (contractors, vendors, service providers)
Verify compliance with safety procedures, work permits (PTW), LOTO, and site-specific HSE requirements before and during interventions
Identify and manage co-activities risks within the area of responsibility, especially during planning and scheduling of maintenance works and projects
Coordinate with relevant stakeholders to prevent conflicts between simultaneous activities and ensure safe execution conditions
Conduct regular safety inspections and audits of ongoing works and contractor activities
Report unsafe situations, near misses, and deviations, ensuring immediate corrective actions
Actively participate in the investigation and root cause analysis (RCA) of incidents occurring within the scope of responsibility
Contribute to continuous improvement of safety practices and promote a strong safety culture on site
RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS




Respect and enforce certification policies in terms of:
H&S;:Respect and enforce health and safety rules.
Environment:Respect and enforce environmental policies.
Information security:Respect and enforce information security policies
Energy:Respect and enforce the policy of reducing energy consumption.
REQUIREMENTS
Education and experience
Degree in electrical, mechanical, or related technical field (or equivalent experience)
Minimum 5 years of experience in operations, critical facilities, or industrial environments (data center experience is a plus)
Experience in maintenance, incident management, or technical operations roles
Experience working with external vendors or service providers
Professional working proficiency in English
Technical skills
Solid understanding of electrical (HV/LV), mechanical/cooling, and fire safety systems in operational environments, with hands-on exposure to maintenance, troubleshooting, and safety practices (e.g. LOTO, redundancy, critical systems)
Experience using monitoring tools (BMS or equivalent) to track performance, alarms, and system status
Proven experience in incident management and root cause analysis (RCA), with a structured and rigorous approach
Experience planning and overseeing maintenance activities, with attention to quality, safety, and documentation
Exposure to change management and SLA-driven environments, with ability to monitor performance and ensure compliance
Experience working with technical service providers, with ability to coordinate, escalation, and drive resolution
Strong communication skills, able to interact effectively with technical teams, vendors, and customers
Soft skills
Strong sense of ownership and responsibility in operational environments
Structured, rigorous, and detail-oriented approach
Ability to prioritize and make decisions under pressure
Effective collaboration with cross-functional teams and partners
Customer-oriented mindset with awareness of business impact of operations
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📌 Data Center Operations Engineer (Dcoe) Italy (Milano)
🏢 DATA4 Group
📍 Milano