Descrizione dell'offerta di lavoro
GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship.
He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.
Main Responsibilities
Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience
Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services
Support customers providing all type of information, including aftersales product care suggestions
Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships
Collect and update client data, in accordance with privacy policy and company procedures
Play an active role in customers' events and animations whenever needed
Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities
Profile
Bachelor's degree preferably, but not mandatory, with a fashion/linguistic focus
Fluency in Italian and English.
A third language will be considered an advantage
Professional background:



experience in the direct sales to clients, preferably in a luxury good boutique
Proficient with Excel / IT tools
Willing to work temporarily.
The fixed-term contract is estimated to cover six or seven months with expected full-time working hours
Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile
Requirements
Excellent interpersonal and communication skills, with a customer service orientation
Team player mentality to build meaningful relationships and ability to work autonomously
Availability, flexibility and dynamism to function in a high-pace environment
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense
A creator, artisan and seller of high-quality objects since ****, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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📌 Sales Associate Temporary - Boutique Firenze
🏢 Hermès
📍 Firenze