The primary purpose of this position is to perform as the senior administrative support assistant in connection with the care and treatment given to patients in wards, clinics, or other such departments of a medical facility.

SPECIALIZED EXPERIENCE

Applicants must have at least one (1) year of specialized experience at the next lower grade GS-4, or equivalent in other pay systems. Examples of specialized experience includes knowledge of a standardized body or rules, procedures, and operations such as available medical facility services, medical terminology used in the facility and the procedures of each unit serviced to give instructions to patients, determine eligibility of patients for care, schedule appointments, rearrange appointments to accommodate emergency situations, refer patients to other units or facilities as needed, and resolve patient complaints and other scheduling problems; knowledge of the spelling and meaning of commonly used medical terminology of the facility to enter patient information into records, give instructions to patients for diagnostic procedures, report test results to patients; and relay information to members of the immediate staff and other services of the facility.

EDUCATION

Successfully completed four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

NOTE: You must submit a copy of transcripts.

COMBINATION OF EXPERIENCE AND EDUCATION

A combination of specialized experience and education as described above, that when combined, equals at least 100 percent of required total.

NOTE: You must submit a copy of transcripts.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS

Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.



One year at the GS-04 level is required to meet the time-in-grade requirements for the GS-05 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Knowledge of the correct spelling and meaning of medical terminology commonly used by the medical facility; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports.
2. Knowledge of the standardized body of rules, procedures, policies, and operations of the medical facility to determine patient eligibility, schedule appointments, maintain appointment schedules, make referrals, give instructions to patients, assemble and update patients' charts, record physicians' orders, and retrieve x-rays, laboratory reports, and other relevant patient data.
3. Ability to use a keyboard, a qualified typist is not required.
4. Ability to plan, organize work, and meet deadlines.
5. Ability to communicate effectively, both orally and in writing using tact and diplomacy.

PART-TIME OR UNPAID EXPERIENCE

Credit will be given for appropriate unpaid and or tempo parziale work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE

Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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📌 Medical Support Assistant (Aviano)
🏢 U.S. Air Forces, Europe
📍 Aviano