For advertising agency, we're looking for a Community Manager.
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The Community Manager manages social community during the working week through publishing, moderation, engagement, customer-care support and live monitoring, ensuring timely and brand-consistent interaction across active channels.
Key responsibilities
Schedule and publish approved content across social channels in line with the editorial calendar and platform requirements.
Monitor comments, mentions, direct interactions and emerging conversations from Monday to Friday.
Respond to users in line with tone of voice, moderation rules, FAQs and customer-care procedures.
Support customer-care activities by collecting the information needed, routing requests to the relevant teams and following established escalation paths.
Identify sensitive topics, recurring issues, misinformation, complaints or potential reputational risks and promptly elevate them to the Social Media Manager.
Support live monitoring and community management during events,



launches or specific activations when planned.
Maintain accurate records of interactions, open cases, escalations and recurring themes to support team handovers and reporting.
Flag content or operational issues such as broken links, incorrect information or publishing errors.
Coordinate closely with the Social Media Manager to ensure continuity of coverage and context.
Provides input for Social Media Reports based on the day-to-day experience with the Community
Tools and platforms
Emplifi and approved social publishing / moderation platforms
Meta Business Suite and native social-channel tools
Experience and qualifications:
2+ years of experience in community management, social customer care or social-media operations.
Excellent written Italian, with strong attention to tone, accuracy and context; working English is required.
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Strong knowledge of major social platforms and moderation practices.
#J-*****-Ljbffr

📌 Community Manager (Milano)
🏢 Randstad Professional Italia
📍 Milano