pAs strongRooms Division Manager /strong, you will assume strategic and operational stewardship over the entire Rooms Division, encompassing Front Office, Housekeeping Maintenance, Guest Relations, Concierge, and Guest Services (Porters Doormen).
Your primary mission is to establish, uphold, and transcend brand service benchmarks and operational execution quality.
/ppIn parallel, you will serve as the custodian of alignment with The Leading Hotels of the World and LQA (Luxury Quality Assessment) protocols.
By championing a culture of continuous development and sophisticated on-the-job training, you will inspire the team to master the art of luxury service, ensuring that every high-end detail resonates throughout the guest experience.
/ppstrongWhat will be your mission?
/strongpAs strongRooms Division Manager /strong, you will assume strategic and operational stewardship over the entire Rooms Division, encompassing Front Office, Housekeeping Maintenance, Guest Relations, Concierge, and Guest Services (Porters Doormen).
Your primary mission is to establish, uphold, and transcend brand service benchmarks and operational execution quality.
/ppIn parallel, you will serve as the custodian of alignment with The Leading Hotels of the World and LQA (Luxury Quality Assessment) protocols.
By championing a culture of continuous development and sophisticated on-the-job training, you will inspire the team to master the art of luxury service, ensuring that every high-end detail resonates throughout the guest experience.
/pstrongWhat will you do?
/strongpstrongStrategic Leadership Excellence in Operations /strong /pullistrongOrchestrate and oversee /strong all operational and administrative facets of the Rooms Division.
/lilistrongCultivate a seamless /strong, deeply personalized, and flawless service flow that reinforces the property's ultra-luxury positioning.
/lilistrongAnalyze and optimize /strong room occupancy, revenue metrics, and departmental operational costs, maintaining strict oversight of payroll and staffing efficiencies.
/lilistrongDrive guest gratification /strong metrics to peak performance, proactively monitoring Guest Satisfaction scores, online reputation indexes, prompt complain resolution.
/lilistrongConduct rigorous, periodic inspections /strong of guest rooms and public spaces to preserve immaculate cleanliness and uncompromising maintenance standards.
/li /ulpstrongService Standards Quality Assurance (LQA Governance) /strong /pullistrongServe as the definitive internal authority /strong and champion for all LQA benchmarks.
/lilistrongGuarantee the meticulous implementation /strong and absolute maintenance of ultra-luxury service standards across all Rooms departments.




/lilistrongExecute structured, regular audits /strong within Front Office, Housekeeping, and Guest Relations to verify compliance and operational integrity.
/lilistrongDeconstruct LQA audit results /strong, converting data insights into targeted, high-impact corrective action plans.
/lilistrongPreserve the aesthetic and operational consistency /strong of the guest journey across all micro-touchpoints.
/li /ulpstrongElite Training Talent Development /strong /pullistrongArchitect and implement /strong sophisticated, bespoke training curriculums tailored for the Rooms Division personnel.
/lilistrongFacilitate advanced training workshops /strong focusing on professional standards, luxury behavioral protocols, LQA compliance, and guest engagement mastery.
/lilistrongFoster an organizational culture /strong anchored in sharp attention to detail, proactive anticipation of unexpressed needs, and hyper-personalization.
/lilistrongEmpower and mentor Department Heads /strong, equipping them with advanced coaching tools to cultivate high-performing teams.
/li /ulpstrongImmersive Guest Experience Management /strong /pullistrongMaintain an influential presence /strong within public and operational areas, engaging directly with elite clientele as an ambassador of the brand.
/lilistrongCommand and resolve complex guest grievances /strong with exceptional diplomacy, agility, and a proactive, solution-oriented mindset.
/lilistrongCurate unforgettable, bespoke experiences /strong that elevate the brand's reputation at every critical milestone of the guest stay.
/lilistrongDrive sophisticated upselling strategies /strong and tailored curation initiatives to maximize ancillary revenue streams.
/li /ulpstrongElite Team Management Synergy /strong /pullistrongInspire, align, and elevate /strong the Rooms Division teams, fostering a legacy of professional pride and dedication.
/lilistrongEngineer precision scheduling /strong and staffing matrices that perfectly balance operational demands with cost efficiency.
/lilistrongChampion a philosophy of cross-departmental synergy /strong, bridging the gap between Rooms, Food Beverage, and Sales.
/lilistrongAppraise performance metrics objectively /strong, designing clear trajectories for individual career progression and performance targets.
/li /ulstrongWhat are we looking for?




/strongullistrongDistinguished Executive Experience /strong: A minimum of 5 years of progressive leadership within Rooms Division, Front Office, or Operations management, exclusively captured within world-class upscale or ultra-luxury properties.
/lilistrongLQA International Standards Mastery /strong: Proven, deep-seated expertise in navigating, implementing, and exceeding LQA standards and Leading Hotels of the World metrics (this qualification is mandatory).
/lilistrongStaff Development Background /strong: Proven experience in training team members, designing training materials, or coaching staff within a luxury hotel environment.
/lilistrongUncompromising Quality Orientation /strong: An innate passion for perfection, an eye for aesthetic detail, and an absolute commitment to luxury service hospitality.
/lilistrongAnalytical Financial Acumen /strong: Advanced proficiency in translating qualitative guest feedback and operational KPIs into profitable and efficient workflows.
/lilistrongInspirational Leadership /strong: Exceptional professional intelligence, characterized by an authoritative yet inspiring leadership presence, superior mentoring capabilities, and advanced conflict mediation skills.
/lilistrongStrong Communication Organization /strong: Exceptional written and spoken communication skills, a professional demeanor, and top-tier organizational habits.
/lilistrongLanguage Fluency /strong: Exceptional written and spoken English skills, with proficiency in a second foreign language highly desirable.
/li /ulstrongCompensation /strongpGross annual salary starting from 39K /ppCompensantion will be commensurate with the candidate's experience, skills and level of seniority /pstrongWhy choose us?
/strongpAt strongMinor Hotels Europe Americas /strong we are committed to shaping exciting careers worldwide and cross-cultural experiences.
Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: /pulliWorldwide experience – diversity of 150 different nationalities.
/liliCareer development opportunities full of national and international challenges.
/liliWide range of training programmes to enhance your skills.
/liliWellbeing initiatives, including flexible working conditions.
/liliTeam member recognition programmes, including Memorable Dates.
/liliAbility to make a difference through our sustainability programme and volunteering initiatives.
/liliTeam member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
/li /ul /p #J-*****-Ljbffr

📌 Rooms Division Manager - Tivoli President Milan (Milano)
🏢 Minor Hotels Europe And Americas
📍 Milano