About the Role
We’re looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.
You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You’ll Do
- Respond to customer queries through social media and digital platforms.
- Provide clear, accurate information and effective solutions.
- Manage complaints professionally and escalate complex cases when needed.
- Communicate with empathy while maintaining a professional, customer-first approach.
- Follow established quality standards and company procedures.
- Meet individual productivity and performance targets.

What You Bring
- Fluent Italian , both written and spoken.
- Intermediate English (B1/B2) .
- Typing speed of 20+ words per minute .
- Strong communication, problem-solving,



and interpersonal skills.
- A genuine customer-focused mindset.
- Ability to work efficiently in a fast-paced digital environment.
- Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions
- 12-month initial contract , with the possibility of renewal.
- Full-time: 40 hours per week .
- 8-hour shifts on a rotating schedule .
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance .
- Free Portuguese language classes .

Salary & Benefits
Without Company Accommodation
- Base Salary: €1,366.17/month
- Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation
- Base Salary: €1,040.68/month
- Performance Premio: Details shared during the recruitment process with the company.

Why Join?
- Work in a truly international and multicultural environment .
- Receive full on-boa

📌 Italian Social Media Customer Specialist in Lisbon w/Relocation (Prato)
🏢 Cross Border Talents
📍 Prato