WE ARE HIRING: IT Support Specialist (L2) – Desktop & Client Services (m/f/d)

Interessato/a a questo ruolo? Può trovare tutte le informazioni pertinenti nella descrizione qui sotto.

Employment Type: Full-time, fixed-term (12 months) – with an option for extension

Working Hours: 40 hours/week, fixed office hours – no flexibility

Work Model: 100% on-site – no remote or hybrid work

Start Date: Immediately – onboarding in September

About Us

Excis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level.

About the Role

On behalf of a large global automotive client , we are looking for motivated IT Support Specialists (L2) to join our team in Modena. This position offers the opportunity to work on a high-profile major project and gain valuable experience in a dynamic environment.

Responsibilities

-

- Provide second-level desktop support (remotely and on-site)

- Troubleshoot hardware, software, and network issues (Windows, MS Office, printers, peripherals)

- Handle service tickets in accordance with SLAs

- Set up and configure workstations

- Support upgrades, patches,



and infrastructure activities

- Document solutions and troubleshooting steps

- Escalate complex cases to third-level support

Requirements

-

- 1–2 years of experience in desktop support or an IT helpdesk (L1/L2)

- Good knowledge of Windows and common business applications

- Basic knowledge of networking (TCP/IP, DNS, DHCP)

- Strong problem-solving skills and customer orientation

- Ability to work independently and as part of a team

Language Requirements

-

- Italian: B2 or higher (certified)

- English: B2 or higher (certified)

Work Authorization

-

- Valid, unrestricted work authorization for Italy is required

Availability

-

- Immediately – onboarding in September

- Maximum 2 weeks' notice period

We Offer

-

- Full-time employment with fixed, regular office hours

- High-profile project with a global automotive leader

- Statutory social benefits

Why Join?

-

- Collaborative and energetic team culture.

- Opportunity to lead impactful projects and drive service improvements. xysqume

- Be part of a team that values innovation and user satisfaction.

#J-18808-Ljbffr

📌 Desktop Support Engineer (Modena)
🏢 Excis Compliance
📍 Modena