Client ownership. Strategic impact. Trusted partnerships.
If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
Sewell, New Jersey / Naples, Florida
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
We believe strong client relationships are built through accountability, communication, and teamwork.
What You’ll Do
You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
- Build and maintain strong client relationships to retain and grow business
- Manage a dedicated portfolio of client accounts
- Lead client meetings and support Quarterly Business Reviews (QBRs)
- Handle escalations and coordinate resolution with Operations and ISP partners
- Oversee work order activity, service performance, and SLAs
- Review financial reporting, monitor margins, and address billing or proposal issues
- Collaborate with Sales on growth opportunities and maintain CRM activity
- Mentor and support Client Relationship Specialists and Associates
- Ensure KPIs, productivity goals, and client expectations are consistently met
Who Thrives in This Role
- Relationship-focused professionals comfortable working with corporate clients
- Strong communicators who can address service, pricing, and performance questions
- Organized, strategic thinkers who manage multiple priorities effectively
- Team-oriented leaders who enjoy mentoring and collaboration
Requirements
- High school diploma or GED
- 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
- Str
📌 Client Relationship Manager (Italia)
🏢 NEST
📍 Italia