ph3Head of Operations - Italy /h3 pbLocation: /b Milan, Italy /p pbSalary: /b €70,000 to €75,000 per annum /p pbType: /b Full-time, Permanent /p h3Role Overview /h3 pThe Head of Operations, Italy will serve as the senior operational leader for Orla's business in Italy, acting as the ultimate decision-maker for all aspects of in-country operational delivery. This role carries full accountability for the day-to-day performance and operational excellence of all assets, ensuring properties are run to the highest standards of efficiency, compliance, and customer experience. Sales, Finance, Marketing, and Business Development are led by Orla's centralised teams and in-country offices; the Head of Operations, Italy will work in close partnership with these functions, leveraging the support of the group's strong centralised team of experts and specialists to ensure the country delivers exceptional operational results and upholds the highest standards of efficiency, profitability, and customer experience across the portfolio. /p pThis is an exciting opportunity to contribute to the success of a pan-European organisation while working in a fast-paced and entrepreneurial environment. /p h3Key Responsibilities /h3 ul liTake full accountability for the day-to-day operational performance and excellence of all properties within the country. /li liLead and oversee the in-country Operations team and any other local operational functions, ensuring consistent, high-quality delivery across all properties. /li liDevelop and execute the country operational strategy in line with Orla's broader European objectives, ensuring alignment with business goals and market opportunities. /li liManage operational budgets and resource allocation effectively to drive efficiency and cost control,



working closely with the central Finance and Commercial team on PL performance. /li liEnsure operational efficiency, regulatory compliance, and best-in-class standards across all properties and services. /li liSupport mobilisation of new properties, refurbishments, and capex/lifecycle works, partnering with Facilities and contractors to ensure planned works are delivered to standard. /li liBuild, develop, and inspire a high-performing local Operations team, fostering collaboration and accountability, including coaching Resident Managers/site leads and supporting succession planning. /li liAct as the primary point of contact for investors, owners, universities, and key clients within the country, building and maintaining strong local stakeholder relationships. /li liCollaborate with Orla's central Commercial, Marketing, Finance, and Business Development teams, ensuring operational delivery is aligned with the country's commercial and growth plans. /li liMonitor on-the-ground operational performance, property standards, and resident needs, feeding local market insight back to central Commercial and Business Development teams. /li liSupport the central Business Development team by providing local operational and market insight for new assets, partnerships, or opportunities. /li liDrive a strong customer experience culture, ensuring all operations reflect Orla's brand values and service standards.



/li liReport regularly to the European leadership team on country operational performance, key risks, and initiatives. /li /ul h3Qualifications Experience /h3 ul liProven track record in a senior operational leadership role, ideally as a Head of Operations, Country Operations Manager, or equivalent within real estate, PBSA, residential, hospitality, or related sectors. /li liStrong operational and commercial awareness, with experience managing budgets, cost control, and resource allocation across a multi-site portfolio. /li liDeep understanding of property and portfolio operations, with strong working knowledge of how Sales, Marketing, Finance, and Business Development functions interact with day-to-day delivery. /li liDemonstrated success in driving business transformation, market entry, or scaling operations within a competitive environment. /li liExcellent strategic and analytical skills, with the ability to interpret complex data, market trends, and financial reports to inform decision-making. /li liOutstanding leadership and people management skills, with a track record of building, motivating, and retaining high-performing teams. /li liStrong stakeholder management and communication skills, with experience engaging investors, partners, and external stakeholders at senior levels. /li liStrong knowledge of Italian regulatory, legal, employment (CCNL) and compliance frameworks relevant to real estate and residential operations, including health safety obligations. /li liFluency in Italian and English is required; additional European languages are desirable. /li liWillingness to travel extensively across the Italian portfolio. /li liDegree in Business, Finance, Real Estate, or a related discipline; MBA or equivalent advanced qualification preferred. /li /ul /p #J-18808-Ljbffr

📌 Head of Operations - Italy (Milano)
🏢 Orla Europe
📍 Milano