ppJDL Recruitment are delighted to be partnering with a leading data centre developer as they look to expand their team with a Customer Success Manager in Europe. /ppThis is a permanent position within the Business Development function, working closely with Operations, Infrastructure Design and Technical Programme Management. The role is the single point of contact for key client accounts across capacity planning, contract delivery and ongoing relationship management, with a competitive package on offer. /ph3Responsibilities /h3ulliAct as single point of contact and lead for key clients across RFIs, RFPs and contract negotiations, interfacing with all concerned internal departments and partners /liliWork with client site selection teams to understand future requirements across locations and capacities /liliManage overall capacity planning for current and future client portfolios /liliWork with internal departments and partners to explore plans, options, sites and plots, including schedules and costs /liliPrepare business cases and lead negotiations with Finance /liliPrepare and secure management approvals, including memos and management presentations /liliProject manage the delivery of executed contracts to agreed RFS dates, covering planning, tracking, risk identification, stakeholder management, governance,



reporting and escalation /liliManage change during delivery and coordinate internally to convert it into actionable plans /liliLead knowledge transfer of contractual obligations to relevant internal teams /liliOwn client escalations end to end, working with internal teams through to closure /liliManage new client requests across construction and operational sites, coordinating solutions and costs, preparing business cases and providing price estimates /liliLead the preparation and presentation of client reporting and meetings, including annual business reviews /liliMonitor financial performance against budget and report variances promptly /li /ulh3Requirements /h3ulli5+ years' experience in a key client management role /liliBachelor's degree in Business, Engineering or a relevant field preferred /liliProject or data centre experience preferred /liliSound technical knowledge with the ability to discuss complex technical requirements with customers /liliExceptional relationship building skills and the ability to foster positive business relationships /liliExcellent verbal and written communication skills /liliAbility to work across cross functional departments internally and client side /liliStrong decision making and leadership abilities /li /ul /p #J-18808-Ljbffr

📌 Customer Success Manager (Milano)
🏢 JDL Recruitment
📍 Milano