WE ARE HIRING: IT Support Specialist (L2) – Desktop & Client Services (m/f/d)

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Employment Type: Full-time, fixed-term (12 months) – with an option for extension

Working Hours: 40 hours/week, fixed office hours – no flexibility

Work Model: 100% on-site – no remote or hybrid work

Start Date: Immediately – onboarding in September

About Us

Excis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level.

About the Role

On behalf of a large global automotive client, we are looking for motivated IT Support Specialists (L2) to join our team in Modena. This position offers the opportunity to work on a high-profile major project and gain valuable experience in a dynamic environment.

Responsibilities

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- Provide second-level desktop support (remotely and on-site)
- Troubleshoot hardware, software,



and network issues (Windows, MS Office, printers, peripherals)
- Handle service tickets in accordance with SLAs
- Set up and configure workstations
- Support upgrades, patches, and infrastructure activities
- Document solutions and troubleshooting steps
- Escalate complex cases to third-level support

Requirements

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- 1–2 years of experience in desktop support or an IT helpdesk (L1/L2)
- Good knowledge of Windows and common business applications
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer orientation
- Ability to work independently and as part of a team

Language Requirements

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- Italian: B2 or higher (certified)
- English: B2 or higher (certified)

Work Authorization

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- Valid, unrestricted work authorization for Italy is required

Availability

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- Immediately – onboarding in September
- Maximum 2 weeks' notice period

We Offer

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- Full-time employmen

📌 Desktop Support Engineer (Modena)
🏢 Excis Compliance
📍 Modena