Job Title: Night Manager

Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.

The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team.

JOB OVERVIEW/RESPONSIBILITIES
Front Desk & Guest Services

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- Greet guests and handle late-night check‑ins and early‑morning check‑outs

- Respond to guest inquiries, complaints, and service requests during overnight hours

- Provide professional assistance in emergency situations, including medical incidents and facility alarms

Night Audit & Financial Reconciliation

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- Review daily transactions and reconcile guest accounts with accuracy

- Post room charges, taxes, and additional fees correctly to PMS

- Verify all front desk transactions and ensure accurate system postings

Reporting & Handover

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- Prepare daily audit and financial reports

- Ensure a clear and accurate handover to the morning shift team

Security & Property Monitoring

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- Monitor hotel security systems and conduct overnight safety checks

- Maintain a safe and secure environment for guests and staff

Operations Support

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- Support overall front desk operations during night shifts

- Ensure smooth hotel operations throughout the overnight period

Training and support will be provided to help you succeed in the role.

REQUIREMENTS: Must
Experience

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- Ability to work independently during overnight shifts





- Experience working in a customer‑facing role during late-night or early-morning hours

Education & Qualification

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- Valid working visa in Japan

- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

Skills

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- Strong attention to detail and accuracy in financial and operational tasks

- Ability to manage time efficiently and prioritize tasks during overnight hours

- Basic computer skills and confidence using hotel systems

Language Skills

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- Business level or above in English

Competencies

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- Ability to remain calm and professional under pressure

- Strong sense of responsibility when working during overnight hours

- Flexibility to work overnight shifts, including weekends and holidays

- Friendly, polite, and professional attitude toward guests and colleagues

REQUIREMENTS: Preferred
Experience

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- Previous experience in night audit, front desk operations, or hotel finance

- Experience using a Property Management System (PMS)

Education & Qualification

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- AED certification or first aid training

- Background in hospitality, accounting, or finance‑related education

Skills

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- Ability to identify inefficiencies and suggest process improvements





- Strong problem‑solving skills in fast‑paced or unexpected situations

Language Skills

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- Conversational level or above in Japanese

Competencies

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- High energy and focus during night shifts

- Proactive mindset with a strong sense of ownership

- Willingness to work 5 days per week, with occasional 6th day shifts (with additional pay)

EMPLOYMENT TERMS AND CONDITION
Contract Period & Renewal

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- Contract Period: 11/2/2026 - 3/30/2027

- Contract renewal: Applicable

- Reason of Renewal:
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- Employee’s work performance and attitude.

- Company’s business demands.

Duty, Work Location & Scope of Changes

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- Duty: may be changed as determined by the company

- Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido

- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.

- Training may be conducted at other location.

- Employees may be required to work at different properties based on operational needs. xysqume

- The initial assignment will be determined by the company.

Commuting & Workplace policy

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- Private Vehicle Commuting: Not permitted

- Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

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- Working hours / Shift schedule: Up to 8 hours between 22:00 to 07:00

- Days off: two days off per week (based on shift schedule)

- Overtime: Yes

- Monthly Average Overtime Hours: 10 hours per month

- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

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📌 Night Manager... (Venezia)
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