ppAs an IT Help Desk Specialist, you are the first point of contact for our internal and external users when they have technical requests or issues.
You ensure that IT problems are resolved quickly, courteously and reliably – you are responsible of an initial assessment of more complex cases and forward them to the appropriate department.
In this way, you play a key role in ensuring the stability of our IT systems and the satisfaction of our employees.
/p h3YOUR RESPONSIBILITIES /h3 ulliReceiving and handling IT support requests via the ticketing system /liliError analysis and troubleshooting in hardware and software /liliSetup, preparation and management of workstations (PCs, printers, mobile devices) /liliInstalling, maintaining,



configuring and deploying standard software via Microsoft Intune /liliInitial assessment and forwarding of more complex cases to 2nd?level support /liliDocumenting solutions and processes in the ticketing system and contributing to the creation of a knowledge base /liliSupporting IT projects and participating in roll?out activities /li /ul h3YOUR QUALIFICATIONS SKILLS /h3 ulliCompleted education in the IT field, such as technical high school diploma or bachelor's degree in computer science /liliPrevious professional experience in IT in support or help desk is an advantage /liliGood knowledge of Windows operating systems, Microsoft 365 and common hardware components /liliBasic understanding of networks (TCP/IP, VPN, WLAN) /liliCustomer- and solution-oriented mindset /lilistructured work style and a passion for solving technical challenges /liliGood knowledge of English, Italian and/or German /li /ul h3OUR COMMITMENT /h3 ulliInnovative work environment in a young, dynamic team /liliHigh-tech projects in the future-proof sector of e-mobility /liliOpportunities for advancement in a growing company /liliA wide range of further training opportunities /liliAttractive premio system and performance-related pay /liliAdditional company benefits /li /ul /p #J-*****-Ljbffr

📌 It Help Desk Specialist (M/F/D) (Bolzano)
🏢 alpitronic Americas
📍 Bolzano