ppWe are an international online programming school for children and young people. We teach in over 40 countries, our community counts more than 30,000 students, and our team is made up of over 700 professional tutors. Our goal is to provide young people with the most in-demand digital skills and show them how a computer can become a powerful tool for development, creativity, and their future career. Kodland is growing dynamically and expanding into new markets around the world. /p h3What you'll be doing: /h3 ulliManage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention /liliConduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages /liliBuild strong relationships with customers, understand their goals, and recommend the right learning solutions /liliNegotiate offers, prepare personalized proposals, and close renewals, upsells,



and reactivations /liliMaintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams /li /ul h3What we need from you: /h3 ulliNative or fluent Italian (spoken and written) - mandatory /liliFrom 6 months of experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, Retention, or similar customer-facing roles /liliStrong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques /li /ul h3Will be a plus: /h3 ulliExperience working remotely in an international environment /liliComfortable working in a fast-paced, KPI-driven environment /li /ul pJoin Kodland and help shape the future of education! /p /p #J-18808-Ljbffr

📌 Customer Service Manager (Torino)
🏢 Kodland
📍 Torino