ppbWE ARE HIRING: IT Support Specialist (L2) – Desktop Client Services (m/f/d) /b /p pbEmployment Type: /b Full-time, fixed-term (12 months) – with an option for extension /p pbWorking Hours: /b 40 hours/week, fixed office hours – no flexibility /p pbWork Model: /b 100% on-site – no remote or hybrid work /p pbStart Date: /b Immediately – onboarding in September /p pbAbout Us /b /p pExcis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support.
We work with leading international clients and deliver first-class IT support at the highest level.
/p pbAbout the Role /b /p pOn behalf of a blarge global automotive client /b, we are looking for motivated bIT Support Specialists (L2) /b to join our team in Modena.
This position offers the opportunity to work on a high-profile major project and gain valuable experience in a dynamic environment.
/p pbResponsibilities /b /p ul liProvide second-level desktop support (remotely and on-site) /li liTroubleshoot hardware, software, and network issues (Windows, MS Office, printers, peripherals) /li liHandle service tickets in accordance with SLAs /li liSet up and configure workstations /li liSupport upgrades, patches,



and infrastructure activities /li liDocument solutions and troubleshooting steps /li liEscalate complex cases to third-level support /li /ul pbRequirements /b /p ul li1–2 years of experience in desktop support or an IT helpdesk (L1/L2) /li liGood knowledge of Windows and common business applications /li liBasic knowledge of networking (TCP/IP, DNS, DHCP) /li liStrong problem-solving skills and customer orientation /li liAbility to work independently and as part of a team /li /ul pbLanguage Requirements /b /p ul libItalian: /b B2 or higher (certified) /li libEnglish: /b B2 or higher (certified) /li /ul pbWork Authorization /b /p ul liValid, unrestricted work authorization for Italy is required /li /ul pbAvailability /b /p ul libImmediately /b – onboarding in September /li libMaximum 2 weeks' notice period /b /li /ul pbWe Offer /b /p ul liFull-time employment with fixed, regular office hours /li liHigh-profile project with a global automotive leader /li liStatutory social benefits /li /ul pbWhy Join?
/b /p ul liCollaborative and energetic team culture.
/li liOpportunity to lead impactful projects and drive service improvements.
/li liBe part of a team that values innovation and user satisfaction.
/li /ul /p #J-*****-Ljbffr

📌 Desktop Support Engineer (Modena)
🏢 Excis Compliance
📍 Modena