ph3Job Description /h3pAs a bField Service Engineer /b, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites.
You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.
/ph3Key Responsibilities /h3ulliInstallation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.
/liliMaintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.
/liliTechnical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance.
/liliCustomer Training: Conduct training sessions for clients' staff to ensure understanding and proper use of equipment.
/liliDocumentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.
/liliCustomer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.
/liliFeedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.
/li /ulh3Requirements /h3ulliEducation: Diploma or Bachelor degree in a technical field such as electronics.
/liliLanguages:



Italian as primary; English as additional language is considered a plus.
/liliExperience: Minimum of 3 years' experience as a service engineer, preferably within the industrial barcode scanners or a similar field.
/li /ulh3Other Information Specific Skills /h3ulliWillingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week.
/liliFlexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift.
/liliCommitment to understanding and addressing customer needs, ensuring high-quality service and satisfaction.
/liliAbility to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns.
/liliStrong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively.
/liliTroubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance.
/liliNice To Have: Residence in Lombardy, Emilia-Romagna, Veneto, or Eastern Piedmont /li /ulh3Compensation Benefits /h3ulliAnnual Base Salary (RAL): €36,000–€40,000 /liliVariable compensation /liliWelfare and benefits package /liliContract type: Permanent /liliCompany Car /li /ulpThe final compensation package (including base salary and potential variable incentives) will be defined based on the candidate's experience, technical expertise, and overall fit for the role.
/p /p #J-*****-Ljbffr

📌 Italy Field Service Engineer (Bologna)
🏢 Datalogic
📍 Bologna