ph3Front Office Manager /h3pMandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO-listed Dolomites.
Scheduled to open in Winter ****, the resort will mark the debut of Mandarin Oriental in one of Italy's most renowned mountain destinations, combining the legendary heritage of the Cristallo with Mandarin Oriental's exceptional service, refined design, and award-winning hospitality.
/ppThe resort will feature elegantly appointed rooms and suites, exceptional dining experiences, a world-class Spa Wellness Centre, and curated year-round experiences designed for discerning international travellers seeking the finest alpine luxury.
/ppJoining the pre-opening team offers a unique opportunity to help shape one of Europe's most anticipated luxury hotel openings, contributing to the creation of an extraordinary guest experience from day one.
/ph3As a Front Office Manager, you will be responsible for the following duties: /h3h3Pre-Opening Responsibilities /h3ullipSupport the successful pre-opening of the Front Office department, ensuring operational readiness prior to the resort opening.
/p /lilipAssist in recruiting, onboarding, training and developing the Front Office team in accordance with Mandarin Oriental standards.
/p /lilipImplement Front Office policies, procedures, brand standards and service sequences.
/p /lilipParticipate in the setup, testing and commissioning of Front Office systems, including the Property Management System (PMS), guest service platforms and operational procedures.
/p /lilipSupport mock operations, departmental training, emergency procedures and opening readiness exercises.
/p /lilipCollaborate with Rooms,



Housekeeping, Engineering, IT and other operational departments throughout the pre-opening phase.
/p /li /ulh3Operational Responsibilities /h3ullipOversee the day-to-day operation of the Front Office department, ensuring seamless guest arrivals, departures and overall guest satisfaction.
/p /lilipLead, motivate, coach and develop the Front Office team, fostering a culture of service excellence and continuous improvement.
/p /lilipEnsure all guests receive personalized, professional and efficient service in accordance with Mandarin Oriental standards.
/p /lilipMonitor guest feedback, online reputation and service recovery opportunities, taking proactive action to exceed guest expectations.
/p /lilipCoordinate closely with Housekeeping, Reservations, Concierge, Guest Relations and other departments to optimize the guest journey.
/p /lilipEnsure compliance with all Front Office policies, cash handling procedures, security standards and local regulatory requirements.
/p /lilipManage room inventory in collaboration with Revenue Management and Reservations to maximize occupancy and revenue opportunities.
/p /lilipMonitor departmental payroll, staffing levels, productivity and operational costs in line with budget expectations.
/p /lilipPrepare operational reports, forecasts and departmental performance analysis.




/p /lilipHandle VIP arrivals, guest complaints and special requests with professionalism and discretion.
/p /lilipEnsure all action plans arising from operational meetings are implemented effectively.
/p /lilipPromote a culture of teamwork, accountability and continuous learning across the department.
/p /lilipPerform any other reasonable duties assigned by the direct manager.
/p /li /ulh3Requirements /h3ullipDegree or diploma in Hospitality Management or a related discipline is preferred.
/p /lilipMinimum b5 years' experience /b in Front Office operations, including at least b2 years in a Front Office Manager or Assistant Front Office Manager position /b within a luxury five-star hotel or internationally recognised luxury resort.
/p /lilipPrevious luxury hotel pre-opening experience is considered a strong advantage.
/p /lilipExcellent knowledge of luxury Front Office operations, guest service standards and Rooms Division procedures.
/p /lilipExperience with Opera Cloud or similar Property Management Systems.
/p /lilipStrong leadership, coaching and people management skills.
/p /lilipExcellent organizational and problem-solving abilities with strong attention to detail.
/p /lilipGood financial awareness including payroll management, budgeting and departmental cost control.
/p /lilipAbility to remain calm under pressure while maintaining exceptional guest service standards.
/p /lilipExcellent communication and interpersonal skills.
/p /lilipFluent English is essential; Italian and additional languages are considered an advantage.
/p /li /ulh3Compensation /h3pb€45,000 Gross Annual Salary (RAL) /b /p /p #J-*****-Ljbffr

📌 Front Office Manager (Cortina Sulla Strada del Vino)
🏢 Mandarin Oriental Hotel Group
📍 Cortina Sulla Strada del Vino