ppFor advertising agency, we're looking for a Community Manager.
/p pThe Community Manager manages social community during the working week through publishing, moderation, engagement, customer-care support and live monitoring, ensuring timely and brand-consistent interaction across active channels.
/p h3Key responsibilities /h3 ul liSchedule and publish approved content across social channels in line with the editorial calendar and platform requirements.
/li liMonitor comments, mentions, direct interactions and emerging conversations from Monday to Friday.
/li liRespond to users in line with tone of voice, moderation rules, FAQs and customer-care procedures.
/li liSupport customer-care activities by collecting the information needed, routing requests to the relevant teams and following established escalation paths.
/li liIdentify sensitive topics, recurring issues, misinformation, complaints or potential reputational risks and promptly elevate them to the Social Media Manager.
/li liSupport live monitoring and community management during events, launches or specific activations when planned.




/li liMaintain accurate records of interactions, open cases, escalations and recurring themes to support team handovers and reporting.
/li liFlag content or operational issues such as broken links, incorrect information or publishing errors.
/li liCoordinate closely with the Social Media Manager to ensure continuity of coverage and context.
/li liProvides input for Social Media Reports based on the day-to-day experience with the Community /li /ul h3Tools and platforms /h3 ul liEmplifi and approved social publishing / moderation platforms /li liMeta Business Suite and native social-channel tools /li /ul h3Experience and qualifications: /h3 ul li2+ years of experience in community management, social customer care or social-media operations.
/li liExcellent written Italian, with strong attention to tone, accuracy and context; working English is required.
/li liStrong knowledge of major social platforms and moderation practices.
/li /ul /p #J-*****-Ljbffr

📌 Community Manager (Milano)
🏢 Randstad Professional Italia
📍 Milano