ppThis job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition. /ph3What will you do /h3pWe are looking for an energetic and customer-focused Customer Engagement Manager to support our sales activities while building strong, lasting relationships with customers. This hybrid role combines customer engagement and account management responsibilities to ensure an exceptional customer experience and drive business growth. The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey. /ph3How will you do it /h3ulliCollaborate with internal departments to ensure timely delivery and customer satisfaction /liliBuild and maintain strong relationships with customer executives, business leaders, and technical stakeholders. /liliServe as the primary point of contact for Key customer questions, requests, and issue resolution /liliLead customer engagements and oversee the successful delivery of strategic initiatives for reduce shrinkage. /liliDrive customer adoption, business value realization, and overall satisfaction. /liliFacilitate governance meetings, executive business reviews, and strategic planning sessions. /liliIdentify and mitigate risks, manage escalations, and ensure successful resolution of customer challenges. /liliMonitor project health, milestones, deliverables, and customer success metrics. /liliDevelop and execute customer success plans aligned with business objectives. /liliChampion the voice of the customer across the organization. /li /ulh3What we look for /h3pRequired: /pulli2+ years of experience in customer success, customer engagement, account management, or a related role. /liliStrong communication and interpersonal skills. /liliAbility to build trust and manage customer relationships effectively.



/liliExcellent organizational and multitasking abilities. /liliProficiency in Microsoft Office and CRM platforms (Salesforce) Strong problem-solving skills and customer-centric mindset. /li /ulh3Preferred Skills /h3ulliExperience with customer engagement or customer success programs. /liliKnowledge of sales processes and pipeline management. /liliAnalytical skills with the ability to interpret customer feedback and engagement metrics. /liliExperience working in a fast-paced, customer-focused environment. /li /ulh3Our benefits /h3pWe offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. /ppIn addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents. /ppWe offer: /ppThe initial basic salary for this position is in the range of €29.800 – €41.100 per year. /ppIn addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. /ppThe final package will reflect your experience, skills, and qualifications relevant to the role. /ppThe overall compensation package may include additional company benefits, which will be discussed during the selection process. /ppWe are committed to fair, equitable, and gender-neutral pay practices. /ppThe applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.



/pulliFlexible working hours /liliAgile working /liliMeal vouchers of €8 /liliCompany welfare package /liliCareer growth and professional development opportunities. /liliCollaborative and supportive work environment. /liliOpportunity to make a direct impact on customer satisfaction and business success. /li /ulh3Who we are /h3pSensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink. /ppJohnson Controls: Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. /p /p #J-18808-Ljbffr

📌 Customer Engagement Manager (Italia)
🏢 YDU JC Air Cond & Ref Inc.- Dubai
📍 Italia