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- Build and grow the Connectivity Services team

- Increase team capacity and capability to accelerate client onboarding

- Scale production support to deliver 24/5 coverage

- Build repeatable, scalable processes across all clients

- Establish a continuous improvement culture by monitoring SLAs and operational metrics

- Manage third-party engagements, vendors, and partners

- Act as the senior escalation point for client issues

- Support commercial pipeline development with connectivity scope, feasibility, and delivery input

- Collaborate with Product Management on the connectivity solution roadmap

- Manage people, budget, and time to deliver outcomes on schedule and within budget

- Identify, assess, and mitigate delivery and team-performance risks

- Report directly to the Head of SMBS Value Stream as a member of the Leadership Team

Requirements

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- 10+ years of experience delivering services to clients consuming mission-critical enterprise software

- People leadership experience and proven success building and scaling high-performing teams

- Domain experience in capital markets and the Buy Side ecosystem

- Experience managing production support operations, ideally with extended-hours or shift-based coverage

- Proven experience designing and implementing repeatable, standardized operational processes across a client base

- Experience managing third-party/vendor relationships and engagements





- Ability to operate as a senior escalation point for client-facing issuesExperience collaborating with Commercial, Product Management, and Operations functions

- Solid understanding of the technology industry and SaaS fundamentals

- Technical fluency in integration methods and messaging protocols is an added advantage

- Well-developed analytical and problem-solving skills

- Strong collaborative skills; highly motivated and result-oriented

Core Competencies

Demonstrates extensive experience in building and scaling high-performing teams within the capital markets domain, while effectively managing production support operations and third-party vendor relationships. xysqume Proven ability to design and implement standardized operational processes that enhance client onboarding and service delivery.

Highest-signal resume keywords

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- 10+ Years Experience In Client Services

- People Leadership Experience

- Production Support Operations Management

- Third-Party/Vendor Relationship Management

- Capital Markets Domain Expertise

ATS Optimization Keywords
Hard Skills

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- Operational Process Design

- Client Onboarding

- SaaS Fundamentals

- Integration Methods

- Messaging Protocols

Soft Skills

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- Analytical Skills

- Problem-Solving Skills

- Collaborative Skills

- Motivation

- Result-Oriented

Industry Keywords

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- Capital Markets

- Buy Side Ecosystem

- Service Level Agreements

- Continuous Improvement Culture

- Client-Facing Issues

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📌 Head of Connectivity – Investment Management Platform (Milano)
🏢 Jobtailor
📍 Milano