To lead our Front Office, we are looking for a warm, confident, and inspiring Reception Manager (m/f/d) who, together with the team, embodies our philosophy of genuine, personalized hospitality.

Si assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa possibilità.
Your Tasks

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- Managing all operational processes in the front office

- Organizing daily operations at the front desk

- Team leadership

- Warmly welcoming guests upon check-in and check-out

- Guest support and communication

- Quality assurance and quality control

- Complaint management

- Monitoring the preparation and updating of various programs/lists

- Smooth communication and collaboration with various departments

- Training of new employees

Your Profile

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- Completed vocational training in the hospitality industry

- Several years of professional experience in a comparable position in the upscale hospitality industry

- Very good knowledge of English, Italian, and German

- ASA-J certification is a plus





- Computer and IT skills (Microsoft Office suite)

- Flexibility and strong organizational skills

- Communication skills

- Sales talent

- Strong guest-oriented approach

- A professional and confident demeanor

What We Offer

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- All-inclusive onboarding when you start to ensure a smooth transition

- Work amidst the unspoiled nature of the Dolomites with a wide range of recreational activities

- Flexible work schedules, as well as health, pension, and social insurance
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- Performance-based compensation

- Free employee restaurant serving breakfast, lunch, and dinner (even on days off)

- Accommodation in employee housing if needed

- Free parking

- Attractive continuing education opportunities, as well as career and advancement opportunities

- Organization of events and group outings for employees

- Discounts on spa treatments, store products, and partner hotels

- Free use of the gym

- 6-day workweek

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📌 Reception Manager (m/f/d) (Laion)
🏢 Sonnwies Dolomites
📍 Laion