If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
Sewell, New Jersey / Naples, Florida
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
We believe strong client relationships are built through accountability, communication, and teamwork.
You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
Build and maintain strong client relationships to retain and grow business
Lead client meetings and support Quarterly Business Reviews (QBRs)
Handle escalations and coordinate resolution with Operations and ISP partners
Oversee work order activity, service performance, and SLAs
Review financial reporting, monitor margins,
and address billing or proposal issues
Collaborate with Sales on growth opportunities and maintain CRM activity
Mentor and support Client Relationship Specialists and Associates
Relationship-focused professionals comfortable working with corporate clients
Strong communicators who can address service, pricing, and performance questions
Team-oriented leaders who enjoy mentoring and collaboration
High school diploma or GED
~3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
~ Strong understanding of client service, financial metrics, and KPIs
~ Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
~ Competitive starting salary at $60k based on experience
~ PTO package including Holiday, vacation, personal and sick time
~ Medical plans with employer contribution
~401(k) wit
📌 Client Relationship Manager (Mantova)
🏢 NEST
📍 Mantova