Bonprix S.R.L. is seeking a specialist to develop an international Training & Knowledge Management framework, covering governance, processes, and KPIs, and to drive innovation across our global CCM organization.
You will analyze performance data to optimize FCR and customer satisfaction through better agent performance and training, transforming local standards into scalable international practices while ensuring framework adherence.
📌 Global Training & Knowledge Manager (Valdengo)
🏢 bonprix
📍 Valdengo
Candidati a questo annuncio
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.