The IT Specialist, Field Services Support is responsible for ensuring the reliability and functionality of end‑user computing and local IT infrastructure services across our network of manufacturing plants and corporate office locations. The IT Specialist, Field Services Support will serve as the primary technical liaison, providing essential on‑site support for incident resolution, project rollouts, and strategic IT initiatives.

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Primary Responsibilities
- End-User Support: provide expert Level 2 on‑site support for desktops, laptops, mobile devices, peripherals, and standard business applications.
- Troubleshooting & Maintenance: perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in both office and demanding manufacturing environments.
- Deployment & Lifecycle Management: execute break/fix support, device imaging, deployments, upgrades, and replacements.




- Site Technology Management: support specialized site equipment, including conference room technology, shop‑floor workstations, shared terminals, printers, AV equipment, phone systems, and CCTV systems.
- Multi‑Site Field Services: travel to company locations to support incident escalations, new site setups, technology refreshes, and standardization initiatives.
- Infrastructure Liaison: act as the local technical representative for centralized IT teams (Network, Hosting, Server), providing hands‑on assistance with rack/stack, cabling, physical access, and basic diagnostics.
- Manufacturing IT: deliver specialized IT support within manufacturing/shop‑floor environments, collaborating with Operations and Engineering teams.
- Business Partnership: build strong relationships with local business stakeholders, gathering and validating technical requirements to support new IT initiatives, pilots, and phased deployments.

📌 IT Specialist II, Field Services (Parma)
🏢 SONOCO CANADA
📍 Parma