Role Description

At AluK, we aim to provide a world class service to our global customers. To help maintain and achieve this goal, we are seeking an experienced IT SAP Technical Support Specialist to provide day-to-day support for end-users across our manufacturing operations. This role ensures smooth business processes by resolving technical issues promptly, perform or coordinate planned maintenance tasks and performing routine tasks to prevent process disruptions. All of this while developing and maintaining an environment of trust, diversity, and inclusion.

Objectives of the role
- Maintain Business Continuity by ensuring SAP systems run smoothly and reliably to support critical business processes without disruption.
- Deliver High-Quality Support by providing timely and effective resolution of technical SAP-related issues to meet agreed service levels and enhance user satisfaction.
- React to planned service upgrades & unplanned service degradation events that impact system performance. Work together with the different expert teams, including external support partners,



to find and resolve the root cause
- Have a continuous Improvement mindset by Identifying opportunities for automation, process optimization, and system enhancements to improve operational efficiency.
- Protect knowledge transfer & proper documentation of the solution by ensuring the SAP expert teams documents new solutions, creates user guides, and trains the support team.
- Use of our incident/Change/Problem/Project management system to follow up on tasks
- Perform routine checks and tasks to prevent process bottlenecks.
- Collaborate with IT and business teams to escalate complex issues when necessary.
- Document recurring issues and contribute to knowledge base for continuous improvement.
- Support system testing and updates during SAP enhancements or upgrades.

Responsibilities
- Ensure timely resolution of issues against agreed SLO’s (Service Level Objectives)
- Partner with cross-function

📌 SAP Technical Consultant (Italia)
🏢 AluK Italia
📍 Italia