Ciao a tutti e benvenuti nel team Sungrow Italia Being Field Service Engineer (FSE) in Viterbo (Lazio) is an exciting task since you are the superhero our clients need. You know what do not hesitate to directly speak with them as if they would setup of our solutions will satisfy their needs, therefore, these are your most important tasks:
Take ownership of dispatched customer issues.
Support resources dispatched onsite by RFM during commissioning and on site services.
Support the RFM/PjM during commissioning and site acceptance services.
Deliver support and contribute service solutions for our customers.
Perform all on site installation, commissioning, repair, maintenance and test tasks as well upgrades or rework activities.
Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements
Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities
Support resources dispatched onsite (FSE and SP)



by RFM during commissioning and on site services
Participate in the claim management and RMA process
Taking care of service tools by ensuring an appropriate calibration process
Take over randomly on call duties, partly on weekends and nights.
Keep in mind its all about electrical equipment, ideally has, do not hesitate to “directly speak” with them as if thats why it is essential for you to have:
Education as Electrical technician or Engineer. (Lets face it, you need to understand ACDC, Low/Medium Voltage etc, as much we love people willing to join us from different faculties, you should know your fair share of electrical conduits, right?)
Italian & English language skills at least on B2
Experience with Battery Storage solutions is beneficial.
Experience dealing with customers in critical situations.
Driving license is extremely important for the job
H&S; training to access to construction site with electrical specific training
Wi

📌 Field Service Engineer (Viterbo)
🏢 Sungrow Europe - Welcome traveler!
📍 Viterbo