Luogo di lavoro: Torino

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The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

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- Provide professional customer support through verbal and written communication

- Handle customer inquiries, requests, and complaints

- Identify customer needs and provide appropriate solutions

- Support more than one market when required

- Manage and retain large amounts of product and process information

- Troubleshoot customer issues and follow established procedures

- Handle disputes and sensitive situations professionally

- Prioritize tasks effectively and work with strong attention to detail

- Demonstrate active listening and empathy in every customer interaction

- Maintain a high level of service quality in a fast-paced environment

Requirements

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- Fluent verbal and written communication in Dutch

- C1 level of English

- Strong customer service and communication skills

- Excellent problem-solving and prioritization abilities

- Ability to learn, retain, and manage large amounts of information

- Strong attention to detail and organizational skills





- Ability to remain calm and professional under pressure

- Good stress management skills

- Strong empathy and active listening skillsComfortable working in a 24/7 rotational environment

- Ability to support multiple markets simultaneously

Working Schedule

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- Monday to Sunday

- 24/7 rotational shifts

- 2 rotational days off per week

- Night shift: 22:00-07:00

The night shift team is relatively small, so night shifts may only be required occasionally during the month. However, candidates must be comfortable working within a 24/7 rotational schedule.

Salary & Benefits

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- €1,100 gross/month paid over 14 salaries

- €7.63 food allowance per working day

- Welcome Bonus - €4,000This premio will be paid in 12 monthly instalments (1/12 per month) during the first year of employment

- Relocation support for eligible candidates

Relocation Support

Candidates relocating from outside Portugal can benefit from:

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- Shared accommodation for up to 12 months

- Accommodation details will be discussed during the interview process

- No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. xlwpduy Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.

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📌 Dutch speaking customer support rep - onsite in portugal (Italia)
🏢 WW Talents
📍 Italia