Guest Communications Coordinator will support and lead at times in the development, maintenance and reporting of all data relating to guests attending The iLUKA Collective’s global events.
We will have roles starting throughout 2025. These will be contract roles until March 2026.
**Key Responsibilities**:
Using The iLUKA Collective bespoke database (Pulse), manage data and produce regular reports for clients, service providers and client teams
Develop and manage professional working relationships with the client, service providers and Client teams to ensure clear and open lines of communication
Communication with all relevant parties any data changes as necessary
Production of guest correspondence, adhering to client & The iLUKA Collective guidelines
Manage guest queries in a prompt and professional manner
Manage the distribution of regular operational reports
Assist in the training of event time staff
Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations




This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
**Skills, Knowledge, Expertise**:
Fluent in Italian and English
Excellent IT skills - advanced knowledge of Office, Word, Excel and PowerPoint
Experience in using systems
Ability to prioritise a demanding workload
Strong time management skills with ability to meet strict deadlines
Proactive, positive approach to all tasks and a high degree of reliability
Organised with an analytical background and an eye for detail
**Attributes**:
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

📌 Guest Communications Coordinator (Global Sporting Event) - Italian/english Speaking (Milano)
🏢 The Iluka Collective
📍 Milano