Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $65,000 – $110,000 (USD equivalent), plus benefits.
Role Overview
We are hiring an Account Manager to own a portfolio of customer relationships post-sale. The role drives renewals, identifies expansion opportunities, and serves as the trusted partner customers turn to when they want more from the product.
Key Responsibilities
- Own renewals and expansion across a defined book of business
- Build executive relationships and conduct quarterly business reviews with customers
- Identify upsell and cross-sell opportunities and partner with sales to close them
- Coordinate with Customer Success and Support to resolve escalations
- Maintain accurate forecasting in the CRM and report on portfolio health
- Gather customer feedback and surface product insights to internal teams
Required Skills and Qualifications
- 3+ years in account management, customer success, or relationship sales
- Track record of renewing and expanding existing customer relationships
- Strong commercial instincts and comfort with negotiation
- Hands-on with CRM (Salesforce, HubSpot) and customer success platforms (Gainsight)
- Excellent written and verbal communication and executive presence
- Bias for action and a structured approach to portfolio management
What You'll Bring
- A high-output mindset and comfort with quota-driven environments
- Strong written and verbal communication, including objection handling
- Resilience and the ability to bounce back from rejection quickly
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based premio structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity r
📌 Account Manager (Italia)
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📍 Italia
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