ppAt bAlfaDocs /b, we're on a mission to transform healthcare.
Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships.
With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.
/p pWe take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone's contributions are valued.
We're driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.
/p pAs an bOnboarding Specialist /b, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.br/You will: /p ul liGuide customers through the onboarding journey, from kickoff to successful adoption.
/li liUnderstand each practice's workflows and recommend best practices to improve productivity and profitability.
/li liDeliver engaging training sessions for doctors, secretaries, and practice managers.
/li liManage onboarding projects, coordinating milestones, timelines, and stakeholders.
/li liSet clear expectations, proactively identify risks, and remove adoption blockers.
/li liHandle challenging conversations with confidence, maintaining customer trust even in difficult situations.
/li liCollaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
/li liAct as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.
/li /ul ul li1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
/li liExcellent communication, presentation, and active listening skills.
/li liStrong stakeholder management and conflict resolution skills.




/li liAbility to manage multiple projects while staying organized and focused on priorities.
/li liCustomer?centric mindset with strong problem?solving abilities.
/li liAbility to influence customers through a consultative approach and build long?term trust.
/li liOwnership, resilience, and a proactive attitude.
/li liPassion for technology and digital transformation.
/li liExperience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
/li liNative Italian and fluent English (C1).
/li liBased near Munich or Milan, or willing to relocate.
/li /ul h3Administrative Info: /h3 ul libContract /b: Every Alfa begins their journey with a 1?year fixed?term contract with the aim of renewing to an indefinite term.
/li libSalary range /b: 30K?32K + premio /li libLocation /b: Milan, Italy (Via Eritrea n.
(Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, ***** bMonaco di Baviera /b) /li libOffice Model /b: Hybrid Mode 3 days in the office, 2 days remote /li libWorking hours /b: Monday - Friday | 09:*******:00 | 1?hour lunch break /li libTrial Period /b: 30 days /li libStart Date /b: Starting September **** /li /ul ul liEquipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
/li /ul ul liBonus for paid English or German language courses.
/li liTraining courses, books, workshops, and team?building activities for personal and professional growth.
/li liPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
/li liRegular company reunions (yearly meetups, Christmas dinner) /li liSnacks and fruit always available in the office, along with good beer at the end of the week.
/li /ul h3Selection Process: /h3 ol liCall with Talent Acquisition (30 min) /li liInterview with Team Leader Head of CS (60 min) /li liJob Offer /li /ol /p #J-*****-Ljbffr

📌 Customer Onboarding Specialist - (Italian Speaking) - (He/She)
🏢 AlfaDocs.com
📍 Milano