Luogo di lavoro: Venezia

About the Role

We're looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You'll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You'll Do

- Respond to customer queries through social media and digital platforms.
- Provide clear, accurate information and effective solutions.
- Manage complaints professionally and elevate complex cases when needed.
- Communicate with empathy while maintaining a professional, customer-first approach.
- Follow established quality standards and company procedures.
- Meet individual productivity and performance targets.

What You Bring

- Fluent Italian , both written and spoken.
- Intermediate English (B1/B2) .
- Typing speed of 20+ words per minute .
- Strong communication, problem-solving, and interpersonal skills.
- A genuine customer-focused mindset.
- Ability to work efficiently in a fast-paced digital environment.
- Basic computer skills and familiarity with social media platforms.





Contract & Working Conditions

- 12-month initial contract , with the possibility of renewal.
- Full-time: 40 hours per week .
- 8-hour shifts on a rotating schedule .
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance .
- Free Portuguese language classes .

Salary & Benefits

Without Company Accommodation

- Base Salary: €1,366.17/month
- Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

- Base Salary: €1,040.68/month
- Performance Bonus: Details shared during the recruitment processwith the company.

Why Join?

- Work in a truly international and multicultural environment .
- Receive full on-boarding and professional training.
- Access career development and progression opportunities .
- Agevolazioni from relocation assistance and support with your move.
- Enjoy a stable 12-month contract with the possibility of renewal.
- Learn Portuguese for free and make the most of your experience abroad.

Ready for Your Next Adventure?

If you're fluent in Italian , enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you've been waiting for.

#J-18808-Ljbffr

📌 Italian social media customer specialist in lisbon w/relocation & accommodation (Venezia)
🏢 Bachecalavoro
📍 Venezia