SoTalent Pavia, Italy
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Technical Service Representative – Aluminium & Coatings

A leading company in the aluminium manufacturing and processing sector is seeking an experienced Technical Service Representative to support customer technical requirements, product development, quality improvement, and innovation.

Key Responsibilities

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- Lead the development, negotiation, and ongoing management of customer technical specifications.

- Support product development, qualification, validation, and continuous improvement, including metallurgical characteristics, coating systems, and surface properties.

- Act as the primary technical contact for customers regarding product performance, quality, and technical requirements.

- Lead technical projects and product improvement initiatives, translating market trends, customer feedback, and commercial opportunities into innovative solutions.

- Ensure consistent product performance across different metal supply sources.

- Coordinate the qualification and monitoring of coating systems, paint suppliers, and chemical products, ensuring regulatory compliance, sustainability, and supply continuity.

- Collaborate closely with Operations, Quality, R&D;, Supply Chain, and Commercial teams to understand and meet customer expectations.

- Lead quality issue resolution, including customer complaints, Root Cause Analysis, 8D investigations,



and implementation of sustainable corrective actions.

- Support Master Data Management and related technical and administrative activities for customers and products.

- Identify and develop new business opportunities through technical innovation and strategic customer engagement.

Requirements

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- Master's degree in Materials Engineering, Chemical Engineering, Industrial Engineering, Metallurgy, or a related technical/scientific discipline.

- At least 5 years of experience in an industrial or manufacturing environment, preferably involving continuous production processes.

- Previous experience in a customer-facing technical, product development, quality, or process engineering role.

- Strong knowledge of coil coating and coating technologies, including painting processes, surface treatments, and coating systems.

- In-depth understanding of aluminium metallurgy and related manufacturing processes.

- Familiarity with quality management methodologies, including Root Cause Analysis and 8D.

- Native-level Italian and excellent English communication skills.

- Strong collaboration, problem-solving, and customer-orientation skills. xysqume xysqume

Compensation

€47,000–€52,000 gross annual salary + premio

This is an opportunity for an experienced technical professional to take a customer‑facing role combining product expertise, quality, engineering, innovation, and commercial development within the aluminium manufacturing sector.

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📌 Technical Service Representative (Bardi)
🏢 SoTalent
📍 Bardi