Job Purpose Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high‐performing user experience across MSC Cruises' global offices and terminals. Key Accountabilities * Manage and maintain the company Digital Workplace infrastructure * Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale * Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration) * Enforce device security posture, including patching, encryption, and endpoint protection standards * Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types * Monitor system performance, proactively troubleshoot issues, and ensure service continuity * Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization * Develop and maintain technical documentation for infrastructure configurations, releases, patching,



and compliance baselines * Collaborate with cross‐functional teams to identify and resolve issues impacting end‐user experience * Ensure compliance with corporate standards, security policies, and operational procedures * Contribute to continuous improvement initiatives and automation of Digital Workplace processes Qualifications * 5+ years of experience in IT Digital Workplace, or End‐User Computing environments * Experience in international or distributed IT environments supporting multiple offices and users * Fluency in English required; additional languages considered an advantage * Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server * Hands‐on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls * Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDri

📌 IT Digital Workplace Analyst (Italia)
🏢 Msc Cruises
📍 Italia