Our client company is a solid and established industrial company, an international leader in the design and production of components and solutions for the aeronautical and general aviation sectors. To increase its Product Support Engineering staff, they have entrusted us with the selection of the following: Product Support & Maintenance Engineer (Rotary Wing Product – Aeronautical Sector) The candidate will collaborate with and lead the Product Support Engineering team within the Aircraft Systems business unit cross-functionally to provide timely technical support services, facilitate rapid and accurate issue resolution, and influence product improvements through scalable processes, tools, and cross-functional collaboration. Respond to customer issues / requests and provide remote or on-site assistance by troubleshooting and resolving technical problems, in particular on the rotary wing product in the aeronautical sector Develop and maintain duly updated knowledge of the company's products to support installations, configurations, and maintenance, including troubleshooting guides, technical bulletins, and other service documentation.

Communicate with customers to understand their needs, address complaints, and provide updates on their technical issues. Work with product development, engineering, and design teams to resolve product issues and suggest improvements, by also, but not limited to, serving as a liaison between customers and the above engineering teams. Establish a structured feedback loop from field issues to product backlog, including severity, frequency, and impact analysis.

Define and execute, when required, enablement programs for customers and internal teams (training, workshops, webinars). Select,



implement, and optimize support platforms (CRM, ticketing, telemetry, remote diagnostics, log analysis, FRACAS) to build dashboards and reporting to measure health, usage patterns, product issues, and support outcomes. Cross-functional collaboration with Airworthiness, Certification, Quality, Field Ops, and MRO partners.

Coordinate the activities of product support engineering in charge to all the existing plants within the Aircraft System BU (Italy and abroad). Bachelor's or Master's degree in Aerospace Engineering, Mechanical Engineering, Electrical engineering, or related field; or equivalent aerospace experience with landing gear expertise. Solid experience in aerospace product support, technical support engineering, or related roles (preferably in aerospace mechanical and hydraulic systems, actuators and landing gears).

Strong troubleshooting across actuators and landing gear subsystems: hydraulic circuits, hydraulic power units, hydraulic actuators, gear doors, brake interface, steering actuators, position sensors, and associated avionics interfaces. ability to translate technical details for maintenance crews, flight crews, and executives. Fluent written and spoken Italian and English. Willingness and ability to travel for meetings and assistance on-site.

Safety and reliability: hazard analysis, fault tree analysis, safety case articulation, and integration with airworthiness processes, in particular on the rotary wing product in the aeronautical sector CAD (Catia) and systems integration awareness for landing gear layout, mounting points, and structural interfaces.

Support

Ticketing and Incident Management return-to-service time for gear-down reliability.

📌 Product Support & Maintenance Engineer (Rotary Wing Product - Aeronautical Sector) (Novara)
🏢 Jefferson Wells Italia
📍 Novara