IT Support Specialist (L2) – Desktop & Client Services (m/f/d) Employment Type: Full-time, fixed-term (12 months) – with an option for extension Working Hours: 40 hours/week, fixed office hours – no flexibility Work Model: 100% on-site – no remote or hybrid work Start Date: Immediately – onboarding in September Excis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level. On behalf of a large global automotive client , we are looking for motivated IT Support Specialists (L2) to join our team in Modena.

This position offers the opportunity to work on a high-profile major project and gain valuable experience in a dynamic environment. Provide second-level desktop support (remotely and on-site) Troubleshoot hardware, software, and network issues (Windows, MS Office, printers,



peripherals) Handle service tickets in accordance with SLAs Support upgrades, patches, and infrastructure activities Escalate complex cases to third-level support 1–2 years of experience in desktop support or an IT helpdesk (L1/L2) ~ Good knowledge of Windows and common business applications ~ Basic knowledge of networking (TCP/IP, DNS, DHCP) ~ Strong problem-solving skills and customer orientation ~ Language Requirements Italian: English: Immediately – onboarding in September Full-time employment with fixed, regular office hours High-profile project with a global automotive leader Statutory social benefits Opportunity to lead impactful projects and drive service improvements. Be part of a team that values innovation and user satisfaction. #

📌 Permanent Desktop Support Engineer (Modena)
🏢 Excis Compliance
📍 Modena