WERFEN is a global leader in specialized diagnostics in the fields of hemostasis, acute care, autoimmunity, transfusion, and transplant. Our core business revolves around the research and development, manufacturing, and distribution of diagnostic innovative systems for hospitals and clinical laboratories, for the improvement of patient care. We are a family-owned company founded in 1966 in Barcelona, Spain. We have a direct presence in over 30 countries and distribute our products in more than 100 countries worldwide. We contribute to the advancement of patient care around the world through innovative specialized diagnostics. Everything we do, we do in service to the healthcare community. +7,000 collaborators are part of our family.
Job Summary The Service Specialist Autoimmunity EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets.
Provide both theoretical and practical instrument service training to the EEMEA partners and other relevant external stakeholders.
Provide remote and on-site second level of technical support and troubleshooting to distributors. Provide on-site service support to our partners for any first installation in their countries. Support distributors and affiliates with a consultancy approach in organizing and improving their local service structure.
Adopt and implement Corporate Service initiatives into the EEMEA region.
Support internal stakeholders on instruments technical requirements.
Follow defined ISO guidelines and enter Service Reports in SAP when required. Follow SOPs for Service Department.
Support IT Specialist on technical assistance, setting the hardware architecture, security and remote connectivity needed for the correct implementation of Werfen IT solutions.
Share technical product information
📌 Service Specialist_Assistenza Tecnica (Italia)
🏢 Werfen
📍 Italia