Main Responsibilities

- User Support (1st and 2nd Level Help Desk): Direct and remote assistance to hotel staff for issues related to workstations, hardware, software, and peripherals (printers, POS systems, scanners).
- Hardware and Peripherals Management: Installation, configuration, and basic maintenance of PCs, laptops, IP phones, and cash register devices.
- Hotel Management Software Support: Initial diagnosis of operational issues with the hotel’s main management software systems (PMS, POS/F&B;) and liaison with external technical support staff and vendors.
- Networks and Connectivity: Basic monitoring of the corporate network (LAN, Wi-Fi for staff and guests) and verification of the proper functioning of access points.
- Access and Security Systems: Basic monitoring and operational support for internal messaging systems, email, and user credentials/access.

Requirements and Skills

- Education: High school diploma or bachelor’s degree (including those currently in progress) in Computer Science, Telecommunications, or equivalent technical fields.
- Basic Technical Skills: Knowledge of Windows operating systems, the Office 365 suite, and fundamental networking concepts (TCP/IP, Wi-Fi, DHCP).
- Attitudes and Soft Skills: Strong problem-solving skills, a customer- and service-oriented approach, flexibility, and good interpersonal skills.
- Languages: Good command of Italian and basic to intermediate knowledge of English (useful for potential guest support or technical documentation).




- Experience: No prior experience is required; a strong passion for technologies applied to the hospitality industry will be considered a plus.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community.

We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world.

We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.

In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

📌 IT Trainee - Sheraton Milan San Siro (Milano)
🏢 Marriott
📍 Milano