Position: Italian Customer Support Specialist

Location: On-site (Lisbon, Portugal)

Start Date: Immediate opening

Hours: 40 hours per week (24/7 rotating 8-hour shifts)

Overview

Ready to jumpstart your career in Portugal? We are hiring customer-focused Italian speakers to join our international team in Lisbon. As the primary liaison for Italian-speaking clients, you will resolve customer questions via phone, email, and live chat. This role is ideal for proactive team players who thrive in a fast-paced environment.

Key Responsibilities

- Customer Support: Handle incoming requests in Italian across phone, email, and live chat with a helpful, professional approach.
- Problem Solving: Identify user issues, isolate root causes, and offer fast, tailored solutions.
- Documentation: Log all inquiries, account updates, and resolution steps accurately in our CRM system.
- Performance Targets: Meet key performance goals, including CSAT, First Contact Resolution, and Average Handle Time.
- Continuous Learning: Participate in ongoing training sessions to keep up with product updates, policies, and best practices.

Requirements

- Language Skills: Fluent (or C1/C2 level) in Italian, along with at least B2-level English for internal communication, system tools, and training.
- Flexibility: Comfortable working rotating schedules across a 24/7 timetable.
- Work Location: Full-time attendance required at our Lisbon office.
- Work Eligibility: Valid EU/EEA citizenship, EU passport, or legal right to work in Portugal.
- Core Strengths:



Excellent communication skills, active listening, patience under pressure, and a positive mindset.

Compensation Options

- Option A: Local Contract (For Local Applicants)
- Gross Monthly Pay: €1,262.33 (divided over 12 months)
- Housing Setup: Self-managed accommodation
- Best Suited For: Applicants already living in Lisbon or preferring to handle their own housing arrangements

- Option B: Relocation Contract (For Candidates Relocating to Lisbon)

- Gross Monthly Pay: €1,059.00 (divided over 12 months)
- Housing Provided: Private bedroom in a shared corporate residence, with all standard utility costs (water, gas, power, internet) fully included
- Travel Support: Inbound flight costs refunded upon finishing the trial period, along with airport pickup service upon arrival

Benefits & Workplace Culture

- Career Advancement: Clear progression tracks into supervisory, training, or quality assessment roles.
- Paid Onboarding: Comprehensive training provided from day one.
- Team Environment: Vibrant company culture with sponsored social gatherings, sports leagues, and team events.
- Health Benefits: Private health coverage provided after 6 months, plus access to mental health support services.
- Lifestyle Perks: Experience Lisbon's mild climate, coastal location, rich history, and vibrant social scene.

Application Process Submit your current resume in either English or Italian. Suitable applicants will be contacted quickly by our recruitment team for a preliminary phone screening.

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Basilicata)
🏢 Ignite
📍 Basilicata