JDL Recruitment are delighted to be partnering with a leading data centre developer as they look to expand their team with a Customer Success Manager in Europe.
This is a permanent position within the Business Development function, working closely with Operations, Infrastructure Design and Technical Programme Management. The role is the single point of contact for key client accounts across capacity planning, contract delivery and ongoing relationship management, with a competitive package on offer.
Responsibilities Act as single point of contact and lead for key clients across RFIs, RFPs and contract negotiations, interfacing with all concerned internal departments and partners
Work with client site selection teams to understand future requirements across locations and capacities




Manage overall capacity planning for current and future client portfolios
Work with internal departments and partners to explore plans, options, sites and plots, including schedules and costs
Prepare business cases and lead negotiations with Finance
Prepare and secure management approvals, including memos and management presentations
Project manage the delivery of executed contracts to agreed RFS dates, covering planning, tracking, risk identification, stakeholder management, governance, reporting and escalation
Manage change during delivery and coordinate internally to convert it into actionable plans
Lead knowledge

📌 Customer Success Manager (Milano)
🏢 JDL Recruitment
📍 Milano