Il consulente applicativo si occupa di comprendere e analizzare le esigenze dei clienti rispetto alla fattibilità di processo in termini applicativi con l'obiettivo di proporre soluzioni di valore che supportino i loro obiettivi di business. E' il principale punto di contatto tra il Cliente, il Product Management e la funzione Sales. Si occupa inoltre di gestire, in sinergia con la funzione Sales, le attività di prevendita e la formazione specifica sui diversi moduli del prodotto applicativo.

Responsabilità

Studiare il contesto generale del Cliente (attività, dimensioni, prodotti installati, target business) per svolgere la dimostrazione del software applicativo. Raccogliere e analizzare in maniera approfondita tutte le informazioni relative ai processi, le nuove esigenze di business e le opportunità future del Cliente, traducendole in soluzioni WK Sintetizzare/Relazionare tutti gli elementi chiave del processo emersi dall'incontro con il cliente per supportare la funzione sales nella finalizzazione della vendita commerciale. Definire il piano di progetto, che include il programma di formazione relativo ai moduli installati presso il cliente, il monitoraggio dell’avanzamento lavori, i deliverable e la relativa erogazione delle giornate. Gestire eventuali terze parti coinvolte nel progetto, assicurando lo svolgimento delle loro attività nei tempi e nei modi previsti Monitorare, nel rispetto delle scadenze di progetto, il livello di soddisfazione del cliente rispetto alla qualità dell'installazione del prodotto, usabilità e il livello di adozione di tutti i moduli acquistati. Promuovere attività di up‑selling in sinergia con la funzione sales. Promuovere la creazione di un networking di valore tra i clienti, con l'obiettivo di supportare le partnership e le sinergie in termini di business. Realizzare contenuti digitali per alimentare piattaforme di self‑training, partecipare come speaker a webinar formativi

Requisiti principali

- Buona conoscenza della metodologia di analisi funzionale e di processo.
- Buona conoscenza dell’analisi dei dati attraverso i principali strumenti informatici (PowerBI, etc.)
- Ottima conoscenza degli applicativi ERP (contabilità, documenti, magazzino, produzione)
- Buona conoscenza della metodologia di Project Management
- Ottime capacità di analisi e di sintesi
- Ottime capacità di teamworking e di comunicazione, sia verbale che scritta
- Ottime capacità di orientamento ai risultati
- Buona sensibilità verso il mercato esterno e capacità di gestire il cambiamento verso l’innovazione tecnologica
- Buona conoscenza della lingua inglese scritta e parlata.
- Conoscenza di tool di intelligenza artificiale applicata alle attività lavorative interne e con clienti
- Ottima conoscenza del pacchetto Office (excel, powerpoint, word)

Cosa Offriamo

Lavoriamo in un contesto multinazionale in forte espansione e mettiamo a disposizione dei nostri team: People Care: cura e attenzione verso l’atmosfera di lavoro, le persone e la loro crescita individuale e professionale all’interno dell’organizzazione di Technology. Formazione continua: Accesso alle più qualificate piattaforme di formazione tecnologica; Accesso a percorsi formativi di qualità attraverso il programma interno #GROW; Communities di knowledge sharing Programmazione di percorsi personalizzati Progetti internazionali e interfunzionali:



possibilità di partecipare a progetti internazionali per garantire lo scambio di conoscenze e idee. Metodologia di lavoro: modalità operativa in ambiente di lavoro collaborativo, informale e aperto dello scambio di idee.

Benefit

- Modalità Ibrida di lavoro
- Orario flessibile per garantire la conciliazione lavoro/vita privata
- Buoni pasto del valore di 8 euro
- Programmi on‑line di well‑being
- Piattaforma Welfare aperta a tutti i dipendenti #winasateam #wolterskluweritalia #LI‑Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. Wevalue authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

WoltersKluwer reported 2025 annual revenues of€6.1billion. The group serves customers in over180countries, maintains operations in over40countries, and employs more than21,000people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI‑powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI‑powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert‑validated insights, automate workflows, and drive better outcomes. Today, nearly70%of our digital revenues come from AI‑powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity,



improve the way they work, and solve critical challenges through cloud‑based, AI‑powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly190‑year legacy, WoltersKluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At WoltersKluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well‑being are important to us. Our well‑being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in2024. More recently, WoltersKluwer was recognized by Forbes as one of America’s Best Large Employers2026 and America’s Best Employers for Engineers2026. In2025, WoltersKluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPRWoltersKluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

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📌 Senior Application consultant (Milano)
🏢 Wolters Kluwer
📍 Milano