Job Title: Night Manager

The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team.

JOB OVERVIEW/RESPONSIBILITIES
Front Desk & Guest Services

Greet guests and handle late-night check‑ins and early‑morning check‑outs

Respond to guest inquiries, complaints, and service requests during overnight hours

Provide professional assistance in emergency situations, including medical incidents and facility alarms

Night Audit & Financial Reconciliation

Review daily transactions and reconcile guest accounts with accuracy

Post room charges, taxes, and additional fees correctly to PMS

Verify all front desk transactions and ensure accurate system postings

Reporting & Handover

Prepare daily audit and financial reports

Ensure a clear and accurate handover to the morning shift team

Security & Property Monitoring

Monitor hotel security systems and conduct overnight safety checks

Maintain a safe and secure environment for guests and staff

Operations Support

Support overall front desk operations during night shifts

Ensure smooth hotel operations throughout the overnight period

Training and support will be provided to help you succeed in the role.

REQUIREMENTS: Must
Experience

Ability to work independently during overnight shifts





Experience working in a customer‑facing role during late-night or early-morning hours

Education & Qualification

Valid working visa in Japan

Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

Skills

Strong attention to detail and accuracy in financial and operational tasks

Ability to manage time efficiently and prioritize tasks during overnight hours

Basic computer skills and confidence using hotel systems

Language Skills

Business level or above in English

Competencies

Ability to remain calm and professional under pressure

Strong sense of responsibility when working during overnight hours

Flexibility to work overnight shifts, including weekends and holidays

Friendly, polite, and professional attitude toward guests and colleagues

REQUIREMENTS: Preferred
Experience

Previous experience in night audit, front desk operations, or hotel finance

Experience using a Property Management System (PMS)

Education & Qualification

AED certification or first aid training

Background in hospitality, accounting, or finance‑related education

Skills

Ability to identify inefficiencies and suggest process improvements

Strong problem‑solving skills in fast‑paced or unexpected situations





Language Skills

Conversational level or above in Japanese

Competencies

High energy and focus during night shifts

Proactive mindset with a strong sense of ownership

Willingness to work 5 days per week, with occasional 6th day shifts (with additional pay)

EMPLOYMENT TERMS AND CONDITION
Contract Period & Renewal

Contract Period: 11/2/2026 - 3/30/2027

Contract renewal: Applicable

Reason of Renewal:
Employee’s work performance and attitude.

Company’s business demands.

Duty, Work Location & Scope of Changes

Duty: may be changed as determined by the company

Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido

Scope of changes: company properties in Niseko Area, Rusutsu or Furano.

Training may be conducted at other location.

Employees may be required to work at different properties based on operational needs.

The initial assignment will be determined by the company.

Commuting & Workplace policy

Private Vehicle Commuting: Not permitted

Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

Working hours / Shift schedule: Up to 8 hours between 22:00 to 07:00

Days off: two days off per week (based on shift schedule)

Overtime: Yes

Monthly Average Overtime Hours: 10 hours per month

36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

#J-18808-Ljbffr

📌 Night Manager... (Venezia)
🏢 Altro
📍 Venezia