WERFEN is a global leader in specialized diagnostics in the fields of hemostasis, acute care, autoimmunity, transfusion, and transplant. Our core business revolves around the research and development, manufacturing, and distribution of diagnostic innovative systems for hospitals and clinical laboratories, for the improvement of patient care. We are a family-owned company founded in 1966 in Barcelona, Spain.

We have a direct presence in over 30 countries and distribute our products in more than 100 countries worldwide. We contribute to the advancement of patient care around the world through innovative specialized diagnostics. Everything we do, we do in service to the healthcare community. +7,000 collaborators are part of our family.

Job Summary The Service Specialist Autoimmunity EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets. Provide both theoretical and practical instrument service training to the EEMEA partners and other relevant external stakeholders. Provide remote and on-site second level of technical support and troubleshooting to distributors. Provide on-site service support to our partners for any first installation in their countries. Support distributors and affiliates with a consultancy approach in organizing and improving their local service structure. Adopt and implement Corporate Service initiatives into the EEMEA region. Support internal stakeholders on instruments technical requirements. Follow defined ISO guidelines and enter Service Reports in SAP when required. Follow SOPs for Service Department. Support IT Specialist on technical assistance, setting the hardware architecture, security and remote connectivity needed for the correct implementation of Werfen IT solutions. Share technical product information updates with all pertinent stakeholders.



Organize service meetings and conference calls with our partners and affiliates to share information and align main services strategies and actions. Regularly upload and update internal communication channels with relevant documentation such as manuals, factory technical bulletins and other relevant materials and resources to technically support Distributors and Affiliates. Attend international meetings with Manufacturing Service Team to remain current on technical updates, best practices, Service Strategy and Corporate projects. Keep the EEMEA Team updated on key service projects, actions and initiatives. Cooperate with other internal representatives to support EEMEA and Company's commercial strategy. Networking/Key relationships This position has strict relationships with: Other Service and Application positions Minimum Knowledge &

Experience required for the position Education: Engineering, Biomedical engineering or similar degree within the scientific/technoligical area Experience: Minimum of 3 years of work experience in a Service Department in a multinational Company.

Experience in the IVD and/or Healthcare sector is required. Good knowledge of IT to support the implementation, training and troubleshooting of Werfen's Middleware solutions.

Additional Skills/Knowledge

Project Management SAP and Microsoft knowledge Skills & Capabilities The ideal candidate for this position will exhibit the following skills and competencies: Customer-centric approach Flexibility Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results. taking action that is consistent with available facts and constraints and optimizes probable consequences. Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; The position offers a gross annual salary (RAL) of €37,051.98, CCNL Industria. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

📌 Remote Service Specialist (Milano)
🏢 Werfen
📍 Milano