Job Title Operations Coordinator (Loads & Facility – Tuscany Hub)

Location San Giovanni Valdarno, Tuscany, Italy (with travel across major Italian regions and occasional trips to European hubs ≈ 5–7 weeks/year)

Reports To Operations Lead, Italy

Job Overview As a full-time Operations Coordinator at Backroads' Tuscany Hub, you are responsible for coordinating ground warehouse operations and execution of the hub's yearly operational cycle. Acting as the bridge between planning and execution, you ensure that equipment, spaces, and workflows are always organized, functional, and ready to support field operations. This role plays a central part in ensuring that the hub operates efficiently across both Unit Loads (season start) and End-of-Season Maintenance – EOSM (season end).

You'll also play a key role in fostering cross-hub collaboration—especially with our French and Czech load team—to align on shared inventory and transport logistics. If you thrive on solving operational puzzles, have a hands‐on approach, love active travel culture, and enjoy working in a collaborative international environment, we'd love to meet you.

Key Responsibilities Warehouse & Inventory Management Maintain a clean, safe, and well-organized warehouse

Manage inventory, storage systems, and equipment tracking

Receive and dispatch materials and packages

Ensure clear storage standards and efficient material flow

Continuously improve warehouse layout, organization, and accessibility

Ensure all equipment is correctly staged and ready for operations





Unit Load & EOSM Execution This role is central to both phases of the operational cycle: Unit Loads (Season Start)

Prepare and stage equipment based on Unit Load plans

Support loading operations and ensure execution aligns with planning

Assist Field Staff during load days

Ensure clarity, completeness, and efficiency during loading

End-of-Season Maintenance (EOSM)

Coordinate return and unloading of all equipment (vans, bikes, unit inventory)

Ensure proper inventory, organization, and tracking of all returned materials

Support maintenance processes (cleaning, repair, reallocation)

Reset warehouse and operational environment for the following season

Facility Coordination & Maintenance Ensure daily functionality of all hub spaces

Maintain clean, safe, and functional work environments

Perform hands‐on fixes and small repairs using basic tools

Identify opportunities to improve facility usability and efficiency

Coordinate small‐scale facility improvements and external contractors

Team Leadership Assist to Lead and to coordinate Seasonal Operations Coordinators or staff on temporary assignments

Provide structure, guidance, and support to seasonal staff

Ensure consistency and quality of execution across operations

Promote a collaborative and structured working environment





Collaboration & Communication Work closely with: Operations Lead – Unit Load planning

Fleet Coordinator – vehicle readiness & availability

Support clear execution of Unit Load assignments

Act as a point of contact for Field Staff during load operations

Collaborate with European hubs on planning, inventory and logistics alignment

Travel Flexibility Provide on-site operations support in Italy or other European hubs during peak periods (≈ 5–7 weeks/year)

Qualifications

Operations Experience: 2+ years in warehouse, logistics, facility, or operational roles

Hands‐On Approach: Comfortable with physical work and basic repairs

Problem Solving: Practical, proactive, and solution-oriented

Organization: Strong attention to detail and ability to manage multiple priorities

Driving Skills: Valid driver's license and confidence driving vans and trailers

Technical Skills: Comfortable with Excel and operational tools

Communication: Fluent English and Italian

Physical Requirements: Ability to lift up to 50 lbs

I can't imagine a better way to travel the world than under your own power and in the company of like-minded adventurers. Sure, Backroads provides superb accommodations and meals, amazing Trip Leaders and unforgettable local encounters. But whether you're sticking with the group or breaking off on your own, all of our planning and support are ultimately aimed at one simple thing: giving you the flexibility you need to discover the world on your own terms.

Tom Hale, Founder & President

📌 Operations Coordinator (Firenze)
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