Compensation: EUR 32923 - EUR 41154 - yearly Company Description Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Headquartered in Berlin, Germany.

Delivery

Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. As a Sr Account Manager in the City Development team, you will take full strategic and operational ownership of a regional cluster of cities. You will be the single point of accountability for their growth: deciding where we expand, which partners we bring onto the platform, how we fix the fundamentals of the user experience— all the way to handing over a mature, profitable, market-leading city.

Own your focus cities end-to-end: Coverage & Maps: drive expansion decisions and coordinate with Operations on decisions to improve the presence in your cities.

Content: set partner acquisition priorities, own pipeline execution, manage & Grow your cities' top partners.

Fix the Basics: directly drive partner uptime improvement through targeted outreach, menu quality and CTDP optimization, and review AVR/shrinking thresholds to prevent content reductions triggered by ops tools.

Affordability: own and execute the city-level promotional plan with city top partners.

Reporting: own the city-level Weekly Business Review.

Ownership & drive: a proven bias for action and a track record of hitting ambitious targets without supervision — you treat your territory like your own company.

Analytical power: you translate complex data (share, funnel, unit economics)



into a prioritized action plan, and you are fluent in marketplace metrics such as GMV, contribution margin, fail rate, uptime, and conversion. Cross-functional influence: experience mobilizing Operations, Sales, Marketing, and account teams that do not report to you, and coaching more junior colleagues to execute your playbooks.

Commercial and negotiation skills: proven success managing partners and negotiating commercial terms, ideally in a marketplace, retail, FMCG, or food-delivery environment.

Organizational excellence: you juggle multiple cities, cycles, and stakeholders while keeping every detail polished and every deadline met.

Languages & mobility: fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits. Nice to have Proficiency in Looker (or similar BI tools) and SQL for data exploration and business analysis. Hands-on experience with Salesforce for pipeline and account management.

Deep knowledge of the local market dynamics of Italian small and medium cities. Previous experience in city launch, territory expansion. An enticing equity plan that lets you own a piece of the action.

Top-notch private health insurance to keep you at your peak. Extra time off,



the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.

Online therapy and wellbeing benefits to ensure your mental well-being. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. At Glovo, your success is defined by both results and behaviors.

We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !

📌 Account Manager Work From Home (Milano)
🏢 Delivery Hero
📍 Milano